Manatee Amazon River Cruise in Ecuador

Terms & Conditions

 

FIT RESERVATION POLICIES

  • Reservations are deemed valid only upon Manatee Amazon Explorer's written confirmation, duly received by the client.

  • To hold a reservation, clients must deposit 20% of the total invoice within 5 business days once the reservation is confirmed. Our reservations system automatically eliminates all reservations that have not registered a deposit after the time limit specified above.

  • Manatee Amazon Explorer requires full payment 60 days prior to departure

 

FIT CANCELLATION POLICIES

 

Confirmation Date – 61 days prior to departure:
  • All deposits are non-refundable

60 – 00 days prior departure:
  • Full payment will be applied as the cancellation fee.

 * In the event of cancellation, wire fees and credit card commissions will be deducted in the refund.

 

OPERATIONAL TERMS AND CONDITIONS

 

Medical and Health:

Good physical health is required to best enjoy an Amazon River Cruise. Visitor sites are accessible by small, motorized boats, and will possibly require wet landings. Irregular terrain may be present during hikes and daily nature excursions, and embarking and disembarking occasionally requires a degree of physical effort. Hikes may last up to one hour. Travelers do not require malaria and/or yellow fever vaccinations, although they are recommended.

Insurance:

We advise travelers to purchase trip cancellation insurance, in order to reimburse the cost of air tickets and other non-refundable fees incurred during trip reservations in the case of unexpected cancellations. International medical, baggage loss, and airline delay insurance are also recommended. Unfortunately, reimbursements do not apply if you miss your cruise’s departure due to weather-related flight cancellation. Flight cancellation is beyond our control and to maintain proper operation standards we must adhere to our schedules.


Vessel Replacement:

M/V Manatee Amazon Explorer reserves the right to replace the cruise vessel when required (i.e., force majeure or mechanical failure). Should travelers not agree to the adjustment, M/V Manatee Amazon Explorer reserves the right to cancel the trip, offering a pro-rata refund per cruise night not used or, alternatively, offer credit toward a future cruise onboard M/V Manatee Amazon Explorer


Visit to Amazonian Communities and Parks:

A portion of excursions take place within protected areas, and visitors are required to comply with these area’s rules and regulations. Naturalist guides will inform passengers of these rules. M/V Manatee Amazon Explorer, represented by its onboard guides, reserves the right to deny disembarkation to any passenger that ignores or violates these regulations.


Dietary Needs:

M/V Manatee Amazon Explorer requires written notification 30 days prior to departures from travelers requesting specific dietary needs. Every effort will be made to cater to these dietary needs, as long as the products are available in Ecuador

 

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